Frequently Asked Questions

Second Chances has outdoor donation bins and occasional public clothing drives. Click here to find a donation location. If we’re having a public clothing drive, you can also drop off there. When we have them, public clothing drives are listed here.

Men’s, women’s, and children’s clothing, shoes, and wearable accessories like costume jewelry, scarves, and bags. Please see our list of accepted items, here.

The most needed items that we have the greatest difficulty getting for clients are men’s clothing of all types, larger sizes of women’s clothing, and shoes for both men and women. Our clients need clothing for all kinds of activities including work, casual and dressy events, sports, and more.

No! As part of our sorting and storage process, each item is checked for wear and usability once it arrives at our warehouse. There’s no need for you to do anything.

The best clothing of all types goes to our clients. A donation is most likely to go to a client if it is something you would proudly give to a friend or relative. Good donations are new or gently used, in complete working condition (with no missing buttons, broken zippers, and without tears, stains, or visible wear or damage). Donations should be free from strong odors like perfume, smoke, mothballs, or mustiness, and never wet.

We recycle or sell (wholesale) what our clients are not able to use, and all proceeds support our clothing program, so that we can continue to provide free clothing to homeless and low-income people in our community.

We often can pick up donations if your company, condo association, apartment complex, or organization is hosting a clothing drive for Second Chances, collects at least 350 pounds (that’s about 35 medium-sized bags), and is within a 30-minute drive from our Cambridge warehouse. We offer weekday pickups and appreciate you getting in touch with us in advance of your clothing drive, especially if you think you’d like a pickup.

We do not have the capacity to pick up donations at individual homes, but, if you’re interested in coordinating a clothing drive among all your neighbors, please get in touch and we’ll try to arrange a pickup.

If you do not meet the guidelines for pick up, we appreciate you dropping the clothing you collect at any of our donation locations. You can find the nearest one here.

Second Chances is a 501(c)(3) nonprofit organization and all donations are tax-deductible to the full extent allowed by law.

For donated funds, if you provide us with a mailing or email address when you donate, we will send you an acknowledgement letter.

For contributions of clothing, shoes, accessories, and other in-kind donations, you must keep an inventory of what you’re donating, including the type, condition, and quantity of the items in your donation. Because we can’t assess every donation, we’re not able to provide receipts for donations at clothing drives or donation bins, but the IRS recognizes this and generally accepts your own detailed inventory of your contribution. For more information on the tax-deductibility of clothing donations and the documentation requirements, please see IRS publications 526 and 561, or consult with a tax professional.

Second Chances depends on lots of self-motivated, creative, dependable volunteers and we’re so grateful for the help! We have many opportunities to volunteer your time and skills:

  • Coordinate a clothing drive at home or work – details »
  • Pick up clothing donations from other donors and deliver them to one of our donation bins (just once or several times a year)
  • Host an online fundraiser via Facebook and/or GoFundMe (search by our EIN: 30-0307254)
  • Provide us with legal, accounting, marketing, or other advice
  • Help with marketing and outreach
  • Serve on a committee
  • and much more – be creative and let us know what you’re considering!

Please fill out our contact form and let us know how you’d like to help!

We are listed on Guidestar here ». Second Chances is listed on Charity Navigator, but not rated as we are under the size threshold for rated nonprofits.